Co-Managed IT
Technology should work for your business — not against it.
Co-managed IT is for businesses that have some in-house IT capability but not a full team. We plug into your existing setup, take the overflow, cover after-hours, and share the tooling — so your internal staff handle the routine while the complex and out-of-hours work comes to us.
Most small-business IT problems aren't mysterious — they're the same few things: slow machines, dropped connections, security gaps nobody found, and files that only exist in one place.
We bring structure to all of it: a fixed quote before any work, a consistent team, and a standard that holds in every suburb we serve. GST included in every quote.
Scoped to your in-house capacity and coverage needs, GST included.
How we help with co-managed it
A common question: “how can your team actually help with co-managed it?” — answered concretely:
Our co-managed it capabilities
Comprehensive solutions, built for Tasmanian and mainland Australian homes and businesses.
Core service
- Shared tooling and documentation with your in-house team
- Overflow and escalation for complex faults
- After-hours and weekend cover included
- Knowledge transfer so your team grows, not shrinks
How it works
- Book online or call — we'll confirm a time that suits
- A fixed quote before any work begins
- A consistent team that knows your setup does the job
- A summary of everything done, in terms you can use
Support & response
- Remote support answered during business hours
- Priority response: Critical 4h · High 8h · Medium 24h · Low 72h
- On-site island-wide in Tasmania and Australia wide; remote support everywhere
Why choose Zeeflex
Why clients pick us for co-managed it — beyond the service itself, the standard that comes with every engagement, in every suburb we serve.
- A consistent team on your account — no rotating cast.
- We publish our response times and report against them — if we miss, you know.
- Security is included, not upsold: two-factor, patching and backups on every plan.
- Support in language you can use — no jargon, no upsell pressure.
- Tasmanian owned and operated — one accountable team.
Common questions — co-managed it
The questions clients ask most about this service, answered with real prices and real response times.
Prefer to talk? +61 (485) 688 262How is this different from full managed IT?
You keep doing what your in-house staff are good at; we absorb the rest. The split is defined in the plan and adjustable each quarter — many clients shift more or less to us as their in-house team changes.
How quickly can you support my business in Tasmania?
We provide same-day remote and on-site support across Tasmania and Australia-wide. If we cannot make it to your location on the same day, we guarantee an on-site visit within 1 to 3 days.
How are your managed plans structured?
We offer three flexible web hosting packages tailored to match your specific business requirements. Each plan is designed with a clear, fixed pricing structure and transparent terms, which are fully detailed in your upfront quote.
Do you offer SEO and digital optimization services?
Yes, we provide full SEO and AEO support, customized completely to your unique business needs. There is no one-size-fits-all plan in the industry, which is why we don't offer standard, rigid packages. Instead, we build a tailored strategy that aligns directly with your goals and ensures your business ranks well on both traditional search engines and AI answer engines.
Do you help with compliance and insurance requirements?
Yes — we implement and maintain the security controls most insurers and tenders ask for, including two-factor, patching, secure configuration baselines and automated backup restoration testing, with documented evidence included.
Get a free quote for co-managed it
Tell us what's going on and one of our helpdesk staff will get back to you within one business day; usually much faster. Fixed quote before any work.
Prefer to talk? +61 (485) 688 262
Mon–Fri 7:00am–10:00pm · Weekend 8:00am–8:00pm (AEST)
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