On-site in Tasmania. Remote everywhere else — same standard.
We're a Tasmanian team, which means remote support is how we serve the rest of the country. Not a call centre: a named technician, screen-share, real fixing, and the same fixed-quote and guarantee rules as a visit to your office.
Screen-share sessions
You see exactly what we see and approve every action before it happens. Nothing is done on your machine without your go-ahead.
24/7 monitoring
Managed clients get proactive monitoring on your systems — issues are caught and often fixed before you'd have noticed.
Secure by default
Encrypted sessions, MFA on everything we touch, and access that expires when we're done. We log every session for your audit trail.
Every state & territory
Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin, Alice Springs and Canberra — all supported during Australian business hours.
How remote support works
- 1Book or call
Pick a time online or ring +61 (485) 688 262. For urgent issues we'll jump the queue.
- 2We connect, you watch
A technician connects to your machine over an encrypted session. You see the screen, you approve each step.
- 3Fixed in the session where possible
Most remote issues — software, configuration, security, account problems — are resolved in that first session.
- 4Report & follow-up
You get a plain-English summary of what was done and why, saved to your portal history.
Pricing for remote support
Fixed quotes in writing, GST included where applicable, and the 14-day guarantee applies to remote engagements exactly as it does to on-site ones.