Book IT support in 3 simple steps
Choose a service, pick a time, add your details — done in under 2 minutes. Bookings are confirmed instantly and saved straight into our shared support system. No account needed to book; signing in links it to your profile.
Who needs a hand?
What do you need?
6 choicesHome and private jobs are charged at $129 first hour, then $43 per 20 min. No on site visit chargers in Metro Hobart.
Good to know
- ✓ Cost agreed with you before any work begins
- ✓ 14-day workmanship guarantee
- ✓ Free cancellation up to 24 hours before
- ✓ On-site island-wide in Tasmania, remote everywhere
- ✓ Customer & admin email notifications
- ✓ Free reschedule up to 24 hours before your visit
Before the appointment
- Your device and its power supply — a laptop with a dead battery makes a diagnosis guesswork.
- The password for the machine, or the account list if nobody remembers it. We can work around it, but it costs you time.
- What changed just before the problem started: an update, a new program, a move, a power cut, a suspicious email.
- For a business visit, the name of whoever can approve work on the day, and whether backup is already running.
- Any error messages, screenshotted. A photo of the screen is worth more than a description of it.
If a data recovery job is involved, do not install anything and do not run a repair tool — every write to a failing drive reduces what we can get back.
On-site or remote?
Remote is the right choice for anything software: email, Microsoft 365, printers, slow computers, password resets, virus clean-ups and most configuration work. You watch the session, you keep the machine, and it usually finishes inside the booked window.
On-site is the right choice when hands are needed: a machine that will not start, a parts swap, a network cabinet, a new office fit-out, or a room full of devices. On-site visits are booked in blocks so the technician can finish the job properly rather than clock-watch it.
Not sure? Book remote and say what is happening. If it turns out somebody has to be there, we tell you before you are charged for a second booking — and if the fault is ours to fix, the follow-up visit is not a new job.