IT Support FAQs — Pricing, Bookings and Service Questions
Everything people ask us, answered straight
Written by the technicians who answer the phone, not by a content team. If your question isn't here, call +61 (485) 688 262.
01Where is Zeeflex located and who do you support?
Zeeflex IT Services Pty Ltd is based in Hobart, Tasmania. We provide on-site and remote support to businesses and homes right across Australia.
02How fast can you respond to a support request?
Our technicians can visit your place on the same day or within 1 to 3 days
03What are your business hours?
Monday to Friday, 7:00am to 10:00pm; Weekends 8:00am to 8.00pm Tasmania time (AEDT). After-hours support is available for managed clients and Critical priority issues. Call +61 (485) 688 262.
04Do you charge for on-site visits?
No on site visit chargers in Metro Hobart. Mainland clients are supported remotely and on-site.
05Is the price I am quoted the price I pay?
All prices on this site are starting prices. For quoted work, the price we agree before work starts is the price you pay — nothing is added at the end.
06How are your contracts structured?
Ongoing plans run on fixed monthly agreements. The cancellation notice period is stated in writing in your quote (standard 30 days), there are no hidden break fees, and your Australian Consumer Law rights apply on top.
07What is your 14-day satisfaction guarantee?
Once your repair is finished, our 14-day warranty begins. If the exact same issue returns within two weeks, we fix it at no extra labor cost. Details are on our guarantee page.
08Do you handle ransomware incidents?
Yes. We lead the response: contain, assess, restore from clean backups, patch the entry point and document for insurers. Data recovery after ransomware is a dedicated service.
09Can you support our existing equipment and software?
In most cases, yes. We prefer to keep what works and fix what doesn't. We'll show you the reason for any recommended change before we make it.
10Do you support home users as well as businesses?
Yes — we support both home users and businesses. Give us a buzz and we will organize a technician for you.
11What happens to my data during a repair or recovery?
It's backed up before work where possible, handled by named technicians, stored securely in our Hobart lab, and never used for anything beyond your job. Destruction certificates are available on request.
12Do you offer Essential Eight compliance?
Yes — assessment, implementation and ongoing maintenance to the ACSC maturity levels required by most insurers and tenders, with evidence packs included.
13How do I book an appointment?
Use the Book Appointment button anywhere on this site — it takes about 3 minutes, and you can pay online or pay after the visit.
14Which partners and technologies do you work with?
Microsoft, Google Workspace, AWS, Acronis, Ubiquiti UniFi and Fortinet are core to our stack — chosen because they're the strongest tools in their categories, not because of reseller incentives.
Still have a question?
A technician picks up the phone. That's the policy.