The 14-day satisfaction guarantee
Here is our commitment to you: once we resolve the IT issue you booked us for, our job isn’t officially done until we know it stays fixed. After your service is complete, you are protected by a 14-day post-repair guarantee. No endless billing, no excuses, no "it depends.
Book a fixed issue
Every successful repair starts with clarity. We define the scope of the problem and provide transparent pricing before any work begins.
We bring the IT shop to you
We diagnose the fault at your premises and perform the fix on the spot, or take it away if specialized tools are needed.
Resolved? You pay the quote
If it's fixed, you pay the fixed quote you agreed — nothing more. If it's fixed in 2 days, that's still the same quote.
Not resolved? You don't pay
If that same annoying glitch pops back up within 14 days, we will jump straight back on it—at no extra labor cost to you.
The honest fine print
- Designed for specific repairs, not our monthly managed plans.
- Data recovery is covered by its own stronger rules.
- New hardware failures are excluded from the labor guarantee.
- This is an extra layer of protection on top of your standard consumer rights.
Why we can say this
Our Australia-wide technicians are seasoned experts. We know what we can fix, and we back our expertise with action.